WriterAccess blindsides writers
Today I found out that WriterAccess has a new dashboard for its writers and has eliminated its forums. The only way I learned about it was by reading a message on a forum for another service I write for. Some people got an email about it. I didn’t, probably because I asked to be taken off their mailing list. The mail I had been getting consisted of promotions for webinars and such which were directed at clients, not writers. WriterAccess’s Byron White must have concluded that if writers weren’t interested in those, we couldn’t possibly want to be notified about a total redesign of the platform we use.
Update, July 14, 2020: Things haven’t turned out as badly as I feared. Either WA backed off from the 24-hour deadline for Solo orders, or they expressed themselves in a confusing way. I’ve been getting paid for my articles. There are still Casting Calls. Solo and Love List items have returned to the dashboard. On the negative side, the forums are truly gone, and I can’t disable Love List emails from clients I’m not interested in (i.e., low-paying ones). More than half of the problem was, ironically, bad writing and communication.
If there had been a link on the new dashboard to an explanation of the changes, it wouldn’t be so bad. But there’s no explanation beyond “Welcome to new talent portal! Please use the Feedback orange button to report any bugs, requests, or feedback for betterment. Thanks!” (And I don’t see an orange Feedback button.)
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